RMA Request Form

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"*" indicates required fields

Who is submitting the RMA*

Application Reference

RMA Number

If the product was purchased through a Vox Power distributor, please contact your distributor directly.

Shipping from*

Europe / United States of America

Rest of the world

If rest of the world:*

China

Other Asian Countries

Other

Company*

Contact Name*

Ship-from Address*

Street Address ?This is the shipping-from address you will use to return the goods to Vox Power. It will appear as the 'FROM' address on the pre-filled shipping label you receive via email after the RMA has been accepted. Please ensure this address is correct.

Address

Address Line 2

Address*

City State / Province / Region ZIP / Postal Code Country

Phone*

E-mail*

Customer details

Customer Company

Customer Contact Name

.

Return Address

If the return address differs from the ship-from address above, please update the details below as needed.

Company*

Contact name*

Contact phone*

Address*

Street Adrress ?This is the return-to address Vox Power will use to return the goods to you. Please ensure this address is correct.

Address

Address Line 2

Address*

City State / Province / Region ZIP / Postal Code Country

I acknowledge that I understand and have read the following:*

In Warranty
Repair of goods under warranty are free of charge. If the items have been tampered with or components are modified, warranty expires immediately.

Out of Warranty
Vox power charge for products repaired out of warranty. A minimum charge of $75 will apply to all out of warranty products. Please note that this minimum charge may be higher depending on the extent of the repairs required. Customers will be responsible for all freight charges for such out of warranty repairs.

Vox Power reserves the right to charge for any NFF (No Fault Found) returns. In such cases customers will be informed of any charges prior to performing any repairs.

I agree

I hereby confirm*

As a minimum check, I have powered up the faulty unit/s prior to submitting this RMA.

I agree

.

Unit/s details

RMA will not be issued without valid serial numbers and description of failure

RMA Serials*

Serial

Product Code

Fault Description

Order Number

.

Application, configuration & testing detail

Please advise as much detail as possible to allow accurate comparative testing to occur

Application:*

Explain the end user application

Attach installation image where applicable

Drop files here or

Max. file size: 32 MB.

Configuration detail*

Attach internal/distribution Configuration Form if not configured by Vox Power

Drop files here or

Max. file size: 32 MB.

Testing information*

Advise details of testing being carried out by the end customer on the product at the time of failure

Distribution testing*

Has distributor confirmed the failure mode advised by customer?

Yes

No

If Yes – Append any applicable test data

Drop files here or

Max. file size: 32 MB.

Location where failure occurred*

.

RMA REQUIREMENTS

Parts are being returned for*

RMA repair/ Replace & failure analysis

RMA repair/ Replace & no failure analysis

Parts are being returned for*

RMA repair/ Replace & failure analysis

RMA repair/ Replace & no failure analysis

Evaluation Testing

Customer application for testing and Vox Power feedback

Phone

This field is for validation purposes and should be left unchanged.

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Industrial

Overview
EIRE300
VCCR300
VCCS300S
VCCM600S
NEVO+600S
NEVO+1200S

Medical

Overview
EIRE300
VCCS300M
VCCM600M
NEVO+600M
NEVO+1200M

Distributors

Africa
Asia
Europe
Middle East
North America
South America
Representatives

Contact Us

T | +353 1 459 1161

E | [email protected]

Return Request (RMA)
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